This
is not to say that GemaTech are a developer of bespoke
solutions for individual customers. GemaTech
will only develop a new product – or enhanced
feature for an existing product – if GemaTech’s
experienced management team believe that the development
of such a product or application would have strong
market appeal – and possibly create life changing
technologies – at an affordable price.
GemaTech’s core technology,
enabling anybody to work from anywhere that has
access to a working telephone, was developed to
satisfy the conceptual requirements of a truly
visionary entrepreneur, David Speakman, who’s
vision in 1997 was to establish a call centre….without
actually setting up a call centre. He wanted to
recruit a highly skilled work force (in his case
experienced travel agents and travel consultants)
who wanted to live and work where they wanted to
live and work – which would give him access
to a truly national workforce from which he could
recruit the best possible people. In 1997, as now,
no telecoms vendor had developed a product that
could provide full call centre functionality to
a workforce comprising 100% remote workers – and
sharing David Speakman’s vision GemaTech,
worked with David to agree the Specification for
this revolutionary new approach to call centre
working, launching the core product and the Travel
Councellors’ On-Line Travel service in December
1997. Adoption of GemaTech’s new technology
enabled Travel Councellors to expand rapidly to
become the fourth fastest growing company in the
UK in 1998, feature in the Sunday Times Fast Track
100 in four consecutive years for year on year
growth – virtually unheard of – and
create a business turning over some £40million
in Tele-sales in2003 and winning the Queen’s
Award for Enterprise in 2004 recognising David’s
use of homeworking in developing his business.
In GemaTech’s considered
opinion, the adoption of more flexible ways of
working is the key to achieving a better work – life
balance, of enabling employees and management to
decide where it is most appropriate for that particular
employee to work from – which may change
on a daily basis. Having the ability to enable
customers or suppliers to talk to the member of
staff that they want to talk, when they want to
talk to him/her – wherever they may be working
from that day provides a huge advantage in customer
service delivery. Here are a number of ways in
which GemaTech’s products and services can
be deployed to deliver early Returns on Investment
for your company.
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