Business
Continuity Manager BCMLITE.
GemaTech's BCMLITE unit has been specifically
designed to instantaneously, and seamlessly, recover
100% of incoming calls directed to individual geographical
DDIs by intelligently re-routing them to any other
number, or series of numbers, literally anywhere
in the world in a simple to use, cost effective manner. Read
more
Business
Continuity Manager BCMLITE & Secure Voice Recording
SVRLITE.
Recovery
of Individual Geographic DDIs Incorporating Network
Based Voice Recording. As an optional additional
facility, GemaTech’s secure voice recording
module, SVRLITE can be incorporated into
both the BCMLITE OPTION I & OPTION II units enabling
all re-routed calls passing through the respective
BCMLITE
units to be securely voice recorded – from
within the sanctity and security of a Tier 1 Carrier’s
DLE.Read
more
Secure
Voice Recording SVRLITE.
GemaTech SVRLITE
is a digital, dual channel, trunk side secure voice-recording
product capable of simultaneously
recording all 30 channels of an ISDN 30 E1 connection
serving any proprietary PABX. A standard secure web
browser enables recordings to be quickly and easily
retrieved and played back over the “stereo” speakers. Read
more
Business
Continuity Manager BCM.
Telecoms Recovery
for Call Centres Using Non-Geographic Numbers. GemaTech’s
BCM is a powerful and sophisticated server based remote
ACD (Automatic Call Distribution)
system which can intelligently re-route any number of
individual call centre service numbers to any number
of call centre Agents who have re-located to any number
of alternative locations using comprehensive full skills
based routing. Read
more
Business
Continuity Manager BCM & Secure Voice Recording SVR.
Telecoms Recovery for
Call Centres Using Non-Geographic Numbers incorporating
Network Based Voice Recording. The addition
of GemaTech’s secure voice recording module SVR
enables all incoming and re-routed outbound calls to
be voice recorded during the operational loss of the
failed call centre including GemaTech’s unique
Mouse over Monitoring management software enabling supervisors
to quickly and easily listen in to Agents calls. Read
more
Remote Service Manager RSM.
RSM – Enabling Call Centre Agents to work
from anywhere using Non-Geographic numbers. The addition
of GemaTech’s secure voice recording module SVR
enables all inbound calls to the RSM, which are then
re-routed out to remote call centre Agents through dial
up connections to be voice recorded and monitored by
call centre managers and supervisors using GemaTech’s
unique Mouse over Monitoring management software.
Remote
Service Manager RSM & Secure Voice Recording SVR.
Combined
RSM & SVR – Enabling Call Centre Agents to
work from anywhere using Non-Geographic numbers Incorporating
Network Based Voice Recording. The addition
of GemaTech’s secure voice recording module SVR
enables all inbound calls to the RSM, which are then
re-routed out to remote call centre Agents through dial
up connections to be voice recorded and monitored by
call centre managers and supervisors using GemaTech’s
unique Mouse over Monitoring management software. Read
more
Rapid
Call Out RCO.
Providing high volume notification of events. GemaTech's RCO is a web based product
which enables customers to issue up to one million messages simultaneously to
employees to notify them of a significant event that has just occurred with instructions
of what to do next or to a company’s distributors when a product needs
to be recalled for any reason. Read more
CSM – Channel
Switching Manager.
GemaTech’s CSM product has been specifically designed
to provide a unique solution for the recovery, by re-routing, of any number of
individual CAS circuits, used in Dealer / Trading room environments as well as
some Leased Lines, to provide direct, open circuits between Dealers / Traders.
Read more
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