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GemaTech Virtual Call Centre White Papers.

Frustrated Comments
How often recently have you heard frustrated comments - ‘…business is great! We’d love to expand but...

What is a Virtual Call Centre
An explenation of what is a call centre through the eyes of the "Two Ronnies".

Virtual Call Centre Argument
The Argument for a Virtual Office or Call Centre...A More Efficient Way of Working?

VCC for Comms
The term ‘Virtual call centres’ can mean different things to different people.

Remote / Homeworking
The Natural Solution for Cost Effective Call Centre Expansion.

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GemaTech’s BCM & BCMLITE provide solutions that can instantaneously and seamlessly re-route all incoming voice and data calls to any other number, or groups of numbers anywhere. Read More

GemaTech’s SVR & SVRLITE are extremely cost effective, and fully scaleable, web based, digital, trunk side voice recording solutions that record all 30 channels of an ISDN30 circuit. Read More

GemaTech’s RSM & SVR is an exchange based remote ACD, incorporating full skills based routing and comprehensive MI call statistics, enabling call centre Agents to work from anywhere. Read More

Provides an all inclusive three year Fully Managed Service Contract for the provision of a comprehensive telecoms business continuity solution to recover a company’s incoming calls. Read More