28 March 2007 - Telecoms technology
specialist, GemaTech, has further enhanced its suite
of Telecoms Business Continuity products, with the
launch of a ‘Rapid Call Out’ system.
This new offering provides a company’s employees,
customers and suppliers with early notification of
major events and outages which have disrupted them,
a key element of continuity planning if organisations
are to prevent complacency in the adoption process.
The ‘Rapid Call Out’ (RCO) product
is a web-based application that can issue up to
one million messages per minute, designed to instantaneously
notify employees, customers and suppliers about
disruptive events that have occurred at their place
of work - whether it be a fire at, say, 3.00 a.m.
in the morning, where the employer needs to pass
on information regarding how the company intends
to operate the following day; or a terrorist attack
which requires a conscientious employer to make
every attempt to quickly trace all of their employees
to ascertain their well being in the aftermath.
Graham Chick, Chief Executive at GemaTech comments, “Whilst
many companies now have comprehensive business
continuity plans in place which provide for the
relocation of employees to alternative locations
(recovery sites) where business operations can
continue, these plans assume that all employees
are aware of the problem or event which has resulted
in Management electing to invoke their business
continuity plan. But what happens when the disruptive
event occurs in the middle of the night, or, like
the Buncefield disaster, where 15,000 employees
turned up to work on the Monday morning, some 24
hours after the explosion which occurred on the
Sunday morning, only to be sent home again unable
to work. In addition, what happens when certain
employees are travelling on business or otherwise
away from the office?”
Chick continues, “What is needed is the
ability to quickly inform all employees, as well
as company customers and suppliers of the event
that has occurred – and more importantly,
the action that is being taken by the affected
company to ensure that their business continues
as seamlessly as possible in the aftermath.”
GemaTech’s RCO system, which also includes
a number of Unique Selling Points (USPs) over stand
alone competing products essentially enables information
to be delivered through a choice of multiple media
resources – including a traditional telephone
call, SMS e-mail, a web page or VoIP, – whilst
maintaining, monitoring and providing feedback
to key personnel throughout the potential situation.
The service also provides the ability for recipients
to acknowledge receipt of the message with the
option of feedback of vital information being readily
available.
The ability to notify any number of individuals
or companies instantaneously and simultaneously
of an event, such as a defective or contaminated
product, a storm warning of other major occurrence
has huge benefits by informing people at the earliest
opportunity, thereby minimising the risk of unnecessarily
escalating the effects of the problem.
Chick concludes, “Whilst similar, stand
alone solutions have been available for the past
decade, no one to-date has integrated a notification
system into a more substantial telecoms continuity
package, leaving organisations with no option but
to build up a solution from the various components
available – a costly and time-consuming process.
However, through the effective combination of products
such as the RCO and GemaTech’s BCMLITE and
SVRLITE modules, our core business continuity offering,
companies can now achieve a complete continuity
system without incurring the associated costs of
developing a bespoke solution.”
About
GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
GemaTech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
gematech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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