06/09/05: COLT,
a leading European provider of business communications
and telephony solutions provider, GemaTech today
announced the launch of an innovative, robust and
resilient business continuity solution supported
by a strategic joint referral programme. It will
offer uninterrupted voice communications in the event
of telecoms failure to businesses of all sizes at
a fraction of the price of other solutions.
The joint offering combines COLT’s
highly resilient and cost-effective network with
GemaTech’s innovative and fully-managed Business
Continuity Manager (BCMLITE) solution. The pioneering
BCM product enables businesses of all sizes and
call centre operators to instantaneously and seamlessly
re-route all incoming calls on an individual DDI
basis to any alternative location of their choice
within minutes of their telecommunications infrastructure
failing for any reason – fire, flood, gas
leak, road works, access denial, or as the result
of a terrorist attack. The solution can be pre-programmed
and point calls at specified locations that can
vary depending on the nature of the event. These
locations can include recovery sites, branch offices,
overseas offices, homes and mobiles. Additionally,
all re-routed calls retain each and every individual
DDI number.
Terry McKeever, director of Retail
Enterprises UK at COLT explains, “The recent
terrorist attacks on the City of London have proven
that few companies were able to take practical
actions on their security plans and were not prepared
for a disruption to their business activities.
Our strategic alliance with gematech enables us
to offer a reliable business continuity solution
that will not only benefit large businesses but
also SMEs who can’t afford the economic fall-out
of an attack. This service also further underlines
COLT’s commitment to providing the SME market
with cost-effective and value-added propositions
that help them develop and grow.”
The joint offering complements
COLT’s existing portfolio of services enabling
business continuity solutions – from high-availability
networking services to active-to-active managed
data centre architectures. It also enables GemaTech
to provide its customers with access to COLT’s
extremely resilient and flexible network. As a
result, customers have access to a cost-effective
business continuity solution for their mission
critical incoming calls.
In addition, as a managed service,
which offers an “everything included” solution
for an initial set-up fee and monthly payment over
an initial three year contract, it brings business
continuity into the “affordable to all” bracket – equivalent
in concept with the adoption of much needed conventional
buildings insurance.
Graham Chick, chief executive
of GemaTech comments, “I am very excited
to announce our strategic alliance with COLT. We
have been working with COLT for over a year now
to develop this concept and also carry out test
marketing to gauge businesses’ response to
the new service – which has been extremely
encouraging. Perceptions have been that other business
continuity solutions have historically been far
too expensive – but no longer. The combined
gematech / COLT pricing structure has proven to
be extremely affordable to most businesses. Along
with COLT we are able to offer businesses a solution
that enables them to protect their telecoms from
failure should a disaster strike.”
Customers of the combined offering
will also have access to GemaTech’s secure
voice recording product that enables all the re-routed
calls to be recorded. Voice recording has proved
to be a major asset in dispute resolution and employee
management and allows businesses to meet the demands
of compliance regulations. Businesses also have
the added reassurance that COLT’s circuits
are fed from selected remote serving exchanges.
The business continuity solution
will be available through both COLT and GemaTech
to existing and new customers in a joint referral
programme.
About
GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
gematech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
GemaTech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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