04 November 2005: Telephony solutions
provider, GemaTech, today announces that it has been
granted access into two of BT’s Digital Local
Exchanges (DLEs), Covent Garden and Baynard (Blackfriars).
This will enable gematech to provide existing BT
customers with a significantly more cost effective
business continuity solution, offering uninterrupted
voice communications to businesses of all sizes in
the event of telecoms failure than previously available
from BT.
On 22 September 2005, Ofcom enforced
regulation requiring BT to open up its Digital
Local Exchanges to allow other companies the opportunity
to develop and deliver innovative new products
through access to these exchanges. gematech used
this opportunity to apply for access to two of
BT’s London DLEs and has since been approved.
Finer details of the Ofcom regulation are still
under negotiation in which GemaTech has been invited
to play an active part.
Through GemaTech’s DLE access,
BT customers are now able to protect their mission
critical incoming calls with a business continuity
solution that is significantly cheaper than BT’s
own solution, BT Commsure’s Rapid Divert
product, enabling any size of business to retain
voice communications should a disaster strike.
Graham Chick, Chief Executive,
GemaTech, comments, “We have been working
on gaining access to the local BT DLEs for a very
long time with a view to securing the opportunity
to offer an affordable business continuity solution
to BT’s customers so we are delighted that
we can now do so for customers already identified
in the Covent Garden and Baynard exchange areas
as a first step. Consumers and businesses alike
have come to depend on the telephone’s reliability
without preparing for the consequences of any kind
of telephone failure. Without access to a working
telephone, the cost to any business is severe so
investing in a cost effective, and now affordable,
business continuity solution will enable every
business to plan for “business as usual” following
any outage.”
GemaTech’s innovative Business
Continuity Manager (BCMLITE) solution enables businesses
of all sizes including call centre operators to
instantaneously and seamlessly re-route all incoming
calls directed to geographical numbers including
on an individual DDI basis to any alternative location
of their choice following the failure of their
telecoms infrastructure for whatever reason – fire,
flood, road works, or even as the result of a terrorist
attack. Alternative locations can include recovery
sites, branch offices, overseas offices, homes
and mobiles.
Chick continues “This is
just the start. BT still has approximately 65%
of the business market so this is a great opportunity
for us to provide affordable business continuity
to a large proportion of Corporate Britain. GemaTech
will now be endeavouring to secure access to all
of BT’s DLEs where BT customers wish to take
advantage of GemaTech’s comprehensive, but
affordable business continuity solution”.
GemaTech recently announced the
formation of its strategic alliance with COLT Telecom
enabling GemaTech to provide business continuity
to COLT’s existing customers. Now with access
to BT’s exchanges, GemaTech will be able
to extend its offering to a much wider customer
base – with negotiations with other Tier
One carriers already underway.
Chick concludes, ”With only 33 percent of London-based medium
sized companies having business continuity plans in place, and
nearly two-thirds (62 percent) of mid-sized UK businesses making
no provision for staff to work from home in the event of disruption
or disaster, (according to a recent Poll commissioned by Cable
and Wireless) the potential for GemaTech’s powerful and flexible
BCMLITE product is huge – especially when the ability to
work from home will become a necessity when planning for any kind
of pandemic. Business continuity planning is an important part
of the day job. Companies shouldn’t be complacent and investment
shouldn’t be put off until next year, next month or even
next week.”
The BCMLITE solution is available through GemaTech’s managed
service, GemaSure which offers an ‘everything included’ solution
for an initial set-up fee and monthly payment over a three/five
year contract, and brings business continuity into the ‘affordable
to all’ bracket.
About GemaTech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
GemaTech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
GemaTech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
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