24th March 2006: International
recruitment consultancy, Blue Group International,
has ordered BCMLITE, a resilient business continuity
solution from telephony solutions provider gematech,
in a three-year deal. The solution, which is provided
by GemaTech as a fully managed service, will allow
Blue Group to protect itself against the loss of
service of all inbound telephone calls in the event
of a telecoms system failure.
Blue Group decided to review the
protection of its inbound calls after suffering
a recent and unprecedented outage caused by a power
failure between the exchange and its offices in
Southwark Street. The new BCMLITE unit will benefit
Blue Group by providing an always-available solution
for inbound calls from new or existing clients
and candidates.
Karl Perkins, IT Manager at Blue
Group comments, “Until the power failure
we had always assumed that there was adequate provision
for call redirection if an adverse situation occurred.
In truth, the ability to divert a whole range of
DDIs usually takes between 2-3 days and would incur
an additional cost to the business. We therefore
decided to look at new ways to protect our inbound
calls to prevent lengthy service delays and decided
on the BCMLITE solution from GemaTech.”
BCMLITE provides a seamless re-routing
of all incoming calls received via a telecommunications
system on an individual DDI basis to any alternative
location specified, allowing organisations to operate ‘business
as usual’, in the event of telecoms infrastructure
failure for any reason.
Perkins continues, “The
situation we experienced was certainly detrimental;
construction workers had managed to cut through
power cables which fed our ISDN30 telecoms circuits
during modernisation work in a building. Unfortunately,
once the root cause of the problem was identified
by our Carrier, it was not possible to gain access
to the building site - leaving our company without
access to a working telephone for 2 days.”
Commenting on the decision to
choose the BCMLITE solution Perkins states, “After
considering several options, we came to the conclusion
that the GemaTech solution offered superior resilience
- with the ability to instantaneously re-route
incoming calls to our Agents over our, normally,
outbound circuits - or to anywhere else for that
matter.”
Perkins concludes, “Whilst
only 1/6 of all our calls are inbound, these are
generally of tremendous value to the business;
these are usually clients or new prospects expecting
us to be constantly available and responsive. The
GemaTech solution will allow us never to miss a
call, what ever and how ever drastic the situation,
and give Blue Group significant competitive advantage
within the industry.”
About
gematech:
GemaTech designs and develops products and solutions which deliver
telephony business continuity and secure voice recording by obviating
telecommunication failure and aiding dispute resolution respectively.
GemaTech
has over 10 years expertise in developing niche
applications for the telecommunications industry.
Founded in 1995, and headquartered in Guernsey,
gematech also has operations in Basingstoke,
and San Diego.
GemaTech
specialise in delivering cost effective, scaleable
solutions ensuring that organisations, large
or small, can benefit from the deployment of
GemaTech’s innovative technology delivering
measurable and quantifiable returns on investment.
GemaTech’s
unique business continuity products and services
are capable of ensuring the instantaneous, seamless
and total recovery of 100% of an organisation’s
incoming calls, the lifeblood of any company,
by intelligently re-directing any number of individual
DDIs to any number of alternative destinations – and
activated in seconds after an invocation.
GemaTech’s
secure voice recording product, available as
an additional module to enhance the business
continuity products, enables all re-routed calls
to be call recorded, as well as a stand alone
product delivering a number of unique features
including dual channel or “stereo” recording
of all calls, ideal for dispute resolution.
GemaTech
has customers across many vertical sectors, including
financial services, banking and insurance and
the travel industry. Some of GemaTech’s
key customers include, Travel Councellors, Regency
Mortgage Brokers, Kudos Research, Access Accounting,
Message Labs, Ultimate Insurance and Richmond
Corporate Services.
About Blue Group International:
Blue Group International
is a professional recruitment business
specialising in the medical, social
care, construction and telecommunications
sectors. It is the UK’s largest
provider of qualified social workers.
The London-based company also specialises
in providing medical staff such
as nurses and doctors to supplement
NHS and private healthcare services
in the UK.
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